Policies & compliance
Cancellation & rescheduling policy
Once you book, we reserve your time slot exclusively for you: the helicopter, pilot and support team are held for your flight, and no other booking is accepted for that slot. If your plans change, please contact us as soon as possible.
Cancelling is self-service: open Trips and use Cancel this booking on the flight. The fee tier that applies at that moment is quoted before you confirm.
Reschedule with 24 hours’ notice or more
Free of charge, subject to aircraft availability.
Reschedule with at least 3 but less than 24 hours’ notice
25% of the total fare.
Reschedule with less than 3 hours’ notice
Treated as a cancellation; 100% charge.
Loading the current cancellation policy…
A rescheduled flight must take place within 30 days of the original flight date, and every reschedule is subject to aircraft availability. Weather and force-majeure reschedules are always free. A no-show is when a passenger does not arrive within 3 hours of the scheduled departure without notifying our team. Any full or partial refund is issued to the payment method used for the original payment.